Welcome to shop.r.fitness! We are committed to providing high-quality service to our customers. Please review our refund, return, and cancellation policy to understand your rights when shopping online with us.
1. Product Returns
- According to the Consumer Protection Act, you have the right to return purchased products within 14 days of receiving them, without needing to provide a reason.
- The product must be in the same condition as received – unopened, unused, with its original packaging, and all accompanying documents.
- Return shipping costs are the responsibility of the customer unless otherwise agreed upon, or if the product is defective or was delivered in error.
2. Return Procedure
- To exercise your right of return, please contact us at [email protected] and state your intention to return the product.
- Once we receive the returned product and inspect its condition, we will inform you of the approval or rejection of your refund request.
3. Refunds
- If your return is approved, you will receive a refund within 14 days via your chosen payment method.
- The refunded amount will include the initial product price and shipping costs, if applicable.
- Please note that we are not responsible for refund delays caused by your bank or payment institution.
4. Order Cancellations
- If you wish to cancel your order before it has been shipped, please contact us as soon as possible at [email protected].
- If the order has already been shipped, cancellation can be processed by returning the product according to the conditions listed above.
5. Products Exempt from Return
- Products that, due to hygiene or health considerations, cannot be returned if unsealed after delivery, are not eligible for return.
- Certain types of items, such as customized or perishable products, are also not eligible for return unless they are defective.
6. Contact Information
- For questions regarding our Refund, Return, and Cancellation Policy, please contact us at:
- Email: [email protected]
- Address: Varna, str. Petko Karavelov 9